Privacy Policy

In this Policy the following terms have these meanings:

“Cookie” means a small text file placed on your computer or device by our website when you visit our website;

“Our website” means this website, www.grouptoursdirect.com;

“Personal data” means data that we process which is any information that can be personally attributable to an individual such as a name, email address or telephone number;

“We/Us/Our” means Group Tours Direct Ltd, a limited company Registered in England under Company Number 15042962, whose registered address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. 

This policy describes: The types of information that we may collect from you when you access or use our website – www.grouptoursdirect.com; or interact with us; and

Our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies only to information we collect through our services and in the electronic communications sent through or in connection with our services.

Some data will be collected automatically by our website and other data will only be collected if you voluntarily submit it. Automatically collected data, which includes data collected through Google Analytics and Google AdWords will be non-personally identifiable data. Data collected that you have voluntarily submitted may be personally identifiable data.

Depending upon your use of our website, we may collect some or all of the following data:

1. Name

2. Email addresses

3. Telephone number

4. Post Code

5. Region

6. Enquiry message/detail

7. Browsing statistics and behaviour via Google Analytics (automatically collected)

We use the information that we collect from you in a variety of ways. This includes:

Operations & Sales

We use the information to provide the services and information that you request and to respond to enquiries and requests for products we offer.

Cookies and tracking technologies

We use collected information through cookies and similar technologies to:

• Monitor site usage statistics such as total number of visitors and pages viewed;

Cookies on our website

Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to our website. _gac

This cookie is set when you click to our website from Google AdWords and allows us to track traffic and activities from our Google AdWords campaign.

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Cookie Consent: The cookie tool on this website remembers your privacy settings for the next time you visit the website. _zlcmid

This cookie is managed by Zendesk who provide the Live Chat widget on our website which allows us to communicate with website visitors in real time.

You can obtain more information about cookies by visiting http://www.allaboutcookies.org

Google analytics

We use Google Analytics to measure and evaluate access to and traffic on our website, and to create user navigation and behaviour reports for our website administrators and marketing team. Data collected from Google Analytics is not attributable to an individual.

Do we keep your data?

We keep your data:

– for as long as we need to in order to use it as described above in section 4; and/or,

– for as long as we have your permission to keep it, such as using it to send you our newsletter or other marketing materials; and/or, – if you are an active client.

Where do we keep your data?

Personally identifiable data that you submit through our website will not be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).

Do we share your data?

We will only share your data, where necessary, with a third-party when you complete a sale or hire order with us. Your data including name, email, telephone number and postal address will be shared with our third-party partners that are specifically involved in the fulfilment of your order.

You may withdraw your consent for collecting your personal information at any time. To do so, please contact us at info@grouptoursdirect.com

If you would like to review, change or delete personal data we have collected from you or you had submitted or permanently delete your account, please contact us.

For more information regarding the termination or deletion of your information, please refer to Section 9: Termination of this Privacy Policy.

We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates. You have the right to ask for a copy of any of your personal data held by us.

We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is

inaccurate, incomplete, and irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirements.

Please contact our Data Protection Officer for more information on this process.

See section 12 below for contact details.

You may at any time review or change the personal information we maintain about you by contacting Group Tours Direct Ltd. Upon your request, we will delete your contact information and personal data from our active databases. This Privacy Policy is effective until terminated by either party. If you no longer agree to be bound by this Privacy Policy, you must cease the use of Group Tours Direct Ltd services. If you are dissatisfied with Group Tours Direct Ltd, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the services. Group Tours Direct Ltd reserves the right to terminate or suspend your access to and use of the services without notice, if we believe, in our sole discretion that such use is in violation of any applicable law, or harmful to our interests or the interests of another person or entity, or where Group Tours Direct Ltd has reasons to believe that their use is in violation of this Privacy Policy.

Group Tours Direct Ltd reserves the rights to change this Privacy Policy at any time. Please check this page periodically for changes. Your use of the services after any such amendment or change in the Privacy Policy shall be deemed as your express acceptance to such amended/changed Privacy Policy and an assent to be bound by such changed/amended Privacy Policy. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

This Privacy Policy and the use of the Website are governed by the laws of United Kingdom. The parties undertake to first try to resolve the dispute with by negotiation. If the parties fail to reach an amicable resolution through negotiation, Group Tours Direct Ltd agrees to submit the dispute to the competent Court of United Kingdom.

If you have any questions about our website or this Privacy Policy or if you would like to request personal data that we may currently hold of yours, please contact our us by telephone on 02039 463241, by emailing info@grouptoursdirect.com, or by post at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.